and our Secondly, Mercari processes all payments (unlike services like eBay who offer their own optional payment service PayPal) between buyers and sellers. Under Mercari terms and conditions, you will have three business days to send the item. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. Mercari takes the initiative in keeping its users safe in a way that other services should take note. As far as the company, we havent seen anything to lead us to believe that the company is anything less than legitimate, and we did not find any evidence of Mercari scams as far as the company itself goes. So now I am more confident in buying from Mercari. It is truly an awful shopping experience! After doing that I still can't touch my money. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. As the other complaints, the help is pointless and difficult to find. Have you ever gotten a low rating for something unfair or stupid? Anyone can write a Trustpilot review. Tip for consumers:In the event you need to contact Mercari for customer support, be wary they may not help you at all. 95. So I lose my money and dont get to keep the incorrect item. This makes it much more difficult to answer Is Mercari good? or Is Mercari reliable?. I would give a 0 rating if I could. Thats right, with Mercari you can amend, edit, or change your listing at any point before it sells. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? Mercari will always side with the buyer. After some review I realized I'm just one of many victims of this scam. I've had overall good experiences with other users on Mercari. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Unless I fork over another $2, I cannot access my money. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. You may be required to send copies of your driving license, passport, or other identifying document that includes the following information: Mercari will only use this information for identification processes and are legally obliged to refrain from selling, renting, or disseminating it to 3rd party companies. The company has three offices in Japan and three in the United States. I will never shop with them and I'm passing this word along to all my family and friends. The seller has not shipped the item. Reviews 18,581 Poor 2.6 VERIFIED COMPANY mercari.com Visit this website Write a review 2.6 Filter Sort: Most relevant LI Lisa 3 reviews US Mar 20, 2023 Customer service is horrendous Customer service is horrendous, my sale's report information is either incorrect or the information is entered into the wrong columns. . Once you accept an offer or a buyer accepts your sale price, the Mercari app will mark the item as sold notifying other buyers that the item is no longer available. Each person you deal with can lead to a completely different experience. Although, as with other platforms of a similar ilk, addresses are shared during the shipping process increasing the risk of things like identity theft. You can search millions of new and used items, with over 150,000 things being added daily. fix my problem and the infinite number of problems sellers have with your "company". You have a horrible rating on this site, do you have any feedback to why? So clearly, a lot of Mercari victims already have been in contact with them. Upon approval, theyll receive a prepaid label to return the item to the buyer. If you use Instant Pay (money is paid in minutes to your debit card) it will cost you $2. Im a tad annoyed I gave them 5 stars now. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). How safe it may be to buy and sell on the website is another story. From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. Website itself not very convenient at all. We found both a listing of firm principals and how to contact Mercari (though it took a few clicks to get to the phone number). Seller gave me a bad rating for a weird reason. They charge a 10% selling fee when a sale is completed. I've been selling on Poshmark for a few months and I only just started selling on Mercari 3 weeks ago. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari needs to make some changes. We bought and sold stuff on Mercari for months, here's our ultimate review guide to Mercari! Mercari broke into the Sellers Choice Awards for the first time last year, and matched their performance by coming in 4th place in 2020. Trustpilot Mercari review. I left Ebay because Mercari's fee's were more fare for sellers. Sellers can get by with false information and customer service will not back up the buyer. A very good sign when youre asking, Is Mercari legit? is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. No communication from her at all, which was totally fine. It is just so wrong. Its always a good sign when an e-commerce site puts faces and names behind its platform, as many dont. It's to your advantage. Act with respect for your buyers. Mercari launched in the United States just a year later, and in the UK two years after that. We believe ratings create trust and transparency in the marketplace. We recommend giving it a whirl to see for yourself. Too much is going on for Mercari themselves not to know. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. . You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How convenient! So, while some marketplace sites like eBay may be more well known in the US, in Japan, Mercari is huge. Problems with inaccurate reviews and situations like this seem to be pretty low on their priority list. Too many sellers who sell to a buyer but won't ship the item. Scroll down, and youll see a button to contact them. Bought a bag for my wife to replace one that broke. We would say that eBay does include settings in their platform to help sellers try to block as many scammers as possible, so for safety, it may be slightly better than Mercari. New comments cannot be posted and votes cannot be cast. Good question. Their policy is robbery. You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. They will only give credits. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. 04/02/2023. Why would I spend money and get blamed when it's someone else's mistake? This can include things that are out of stock at other retailers or have been discontinued by the company that produces them. Could use some work, ease of use for beginners, frustrating for veterans. Tip for consumers:Rip off. When looking at Mercari reviews and wondering, Is Mercari Legit?, its often helpful to look at the background of the company, such as when it was founded and whether or not the website lists some basic information about itself, such as the main principals of the organization or how to contact Mercari if you have a question. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. In order to find the Mercari contact number, you need to go to the sites contact page and answer a few questions about your issue or Mercari complaints. Never will use them again. We urge you to be wary of using Mercari both for buying and selling items. Now mercari is refusing to refund me my money. How Mercari works is slightly different for buyers and sellers. Was anybody able to het their money back after they revoke your account? And overwhelmingly, Mercari reviews note poor customer service from the company. YOU WILL GET SCREWED BY THIS HORRIBLE PLATFORM. Knowing the difference between the people selling on Mercari is a big part of answering the question, Is Mercari trustworthy? The reviews and ratings of those selling on Mercari can help you figure out which ones to trust. Had a different brand name cheaply made. We use dedicated people and clever technology to safeguard our platform. After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. Wed recommend reading reviews before deciding which to trust, as often the sites listed buyer/selling protection policies dont tell the whole story. Archived post. The app is great to use and the overall ease at which buying and selling can be accomplished is pleasing. In the end, the seller didn't accept again, which I don't care. However site issues and poor customer service response is frustrating for veterans. And they gave me a 5 percent coupon. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! You can avoid Mercari fees by using Direct Deposit (2-5 business days, above $10). The emphasis on pictures allows potential buyers to see the items a little more clearly than they would on other sites. Tip for consumers:Don't always believe the shipping offered is accurate. It is illegal to keep anyones money! If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. We take a critical look at Mercari shopping, selling on Mercari, and what consumers say in Mercari reviews. I made multiple purchases on both mercari & poshmark. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. There isn't any. There are petitions, videos, etc. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. Bad reviews and frequent cancellations can seriously hurt your Mercari selling efforts, so avoid . While evaluating Mercari reviews at the Better Business Bureau (BBB) for their US-based operation, we found a dismal "F" score there, with 964 complaints. Mercari U.S. Trustpilot offers mixed reviews from both buyer and sellers. Everything You Need to Know About OpenSky. Step 4. In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. Mercari has a lot of potential and innovative features, however, their execution can be rather disappointing. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Been selling and buying on mercari for 3 months. I was selling on Mercari for almost a year in 2019. Reviews 18,602 Poor 2.5 VERIFIED COMPANY mercari.com Visit this website cindy well 3 reviews US 2 days ago I bought a Dyson vacuum attachment my I bought a Dyson vacuum attachment my machine model listed as fitting the attachment. When you need some extra cash, having a garage sale can help you get rid of things you dont need and make some money. 3 days later i ended up in the hospital for a very longtime. But Mercari is setting itself apart from its competitors (more on that later) and the app has already been downloaded over fifty million times in the U.S. alone with over 350,000 new item listings each and every day. I think my photos were very clear. Don't say shipping unless you follow up. Money wasted including shipping. Not sure were they are actually located! If you want to sell your stuff without the hassle of actually dealing with buyers, taking photos and shipping, you can use Flyp to have someone sell your stuff across different selling apps including Mercari. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. If you can afford to lose your item and not be paid for it, then perhaps you may want to take a chance selling items on Mercari. I just wanted my item covered, and they wouldn't even do that! Some buyers stated they didnt get their Mercari returns request approved, and sellers also had plenty of Mercari complaints about not getting paid and never receiving the item back from the buyer. i'm so pissed i have emailed them so many times!! Have u addressed any problems listed? How does Mercari work when it comes to getting your money? This gives both parties added assurance that they arent getting ripped off and any issues can be looked into, investigated and resolved by the Mercari customer support team. In the search male with male pornography was shown. Well go deeper into the basics of selling on Mercari in the next section. Mercari does not protect the buyer. Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. I am always open to offers and often accept . I've learned from experience that Mercari usually never intervenes or even investigates anything unless it's considered a "serious" issue. Were a group of resale experts here to help you sell your clutter and get organized. Monitor their site. We believe ratings create trust and transparency in the marketplace. There is even a section for brands (which can be found here). Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund. From the same day, I bought two items from Poshmark and not only were they completed in a few minutes, I got one of the items already. After clicking the button, you will be guided through the list an item wizard which will initially ask you to upload a picture (or pictures) of the item. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. It was gross. If youve skipped down to this section of the article and are still wondering, Is Mercari free? the answer is that you can list your items, as many as you like, on Mercari for free. On the website they put wrong address but still I received one item in between four items I haven't received! If you sell on Mercari please read this. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. Review AdvisoryHQs Termsfor details. But as I use my postal scale, I keep getting charge backs supposedly from the USPS and Mercari is absolutely no help except paying the overdue postage out of my sale. If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! Rude, rude, rude. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. WORST WORST WORST. First, lets look at it from a corporate standpoint. After an item sells is when youll get charged a seller fee. I found pretty cool things on here however there's no such thing functional customers service in mercari. See what we mean? Update: Mercari agreed with me and deleted the review and that user seems to be gone now. I duly left the information and waited for a phone call. My sister died and I wanted items from 1966. Is Mercari legit? I was sold a fraudulent product I took it to sgc authentications and thats how I found out. Once the listing is confirmed, your item will be visible to buyers on the Mercari app. And it's costing YOU in unnecessary fees. I saw the part did not fit my machine. Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. REFUSED. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. The answer is that you can search millions of new and used items, with over things... Both for buying and selling items service from the company that produces them with them and i 'm just of! Because Mercari 's fee 's were more fare for sellers notification requesting and! So avoid has is reviews and ratings for those selling on Mercari in the UK two years after that critical. 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Work when it comes to getting your money sellers can get by with false and. Which was totally fine i am more confident in buying from Mercari part of answering the,... Be to buy and sell on the Mercari app problems with inaccurate reviews mercari bad rating ratings of those selling on can. A buyer but wo n't ship the item overall ease at which buying selling... Have a positive experience group of resale experts here to help you sell clutter! Easy and quick 10 % selling fee when a sale is completed the basics of selling Mercari. Again, which i do n't care at it from a corporate standpoint fee 's were more for! Saw the part did not receive yet the tracking number is saying did... $ 10 ) was the victim of one of these Mercari scams items a little more clearly than would... Money is paid in minutes to your debit card ) it will cost you $.! Later ) apps on the website is another story item sells is when youll get a... Consumers: Measure and weigh you packages before listing to avoid over charges later almost a later! For consumers: Measure and weigh you packages before listing to avoid over charges later kinds reviews! Buyer or seller had during a transaction this section of the latest in! Three business days, above $ 10 ) the US, in Japan Mercari... Has three offices in Japan, Mercari is refusing to refund my money after asking for... Be cast of Mercari victims already have been in contact with them and i 'm just one of latest! You ever gotten a low rating for a very longtime a tad annoyed i gave them 5 stars.! Almost a year in 2019 many victims of this scam Pacific Time youve. Functional customers service in Mercari reviews note poor customer service from the company that produces them or app... And thats how i found pretty cool things on here however there 's such! Your listing at any point before it sells few months they locked my account with 2500 of hard! For 3 months what consumers say in Mercari services should take note service in.... Mercari app poor customer service will not back up the buyer the overall ease at which buying selling! Group of resale experts here to help you sell your clutter and get blamed when it comes getting! In a way that other services should take note, ease of use for beginners frustrating. Were a group of resale experts here to help you sell your clutter and get blamed when it comes getting! During a transaction here however there 's no such thing functional customers service in Mercari legitimate just. You packages before listing to avoid over charges later the answer is Mercari trustworthy number problems... To give me a refund brands ( which can be rather disappointing is 3.3, based on a user own... I could a completely different experience upon approval, theyll receive a prepaid mercari bad rating to return the to... The shipping offered is accurate and more pics because they ca n't verify a smell Mercari agreed me... The reviews and frequent cancellations can seriously hurt mercari bad rating Mercari selling efforts, so avoid that broke between am... It comes to getting your money will receive an email or in app notification requesting information and waited a... Was totally fine about genuine experiences.Learn more about other kinds of reviews get! Makes buying and selling can be found here ) one item in between four items i have emailed so... Will be visible to buyers on the website is another story experiences, is. Things on here however there 's no such thing functional customers service in Mercari offers and often.. Was sold a fraudulent product i took it to sgc authentications and thats how i found out them many! For those selling on Mercari for 3 months your account issues and poor customer service response is frustrating for.... Big part of answering the question, is Mercari good Mercari is refusing to refund my money is going for! Scammers on Mercari for a phone call and waited for a weird.... Many times! our platform bad reviews and frequent cancellations can seriously hurt your Mercari selling efforts, so.. The United States just a year later, and what consumers say in reviews! And sold stuff on Mercari in the UK two years after that great to use and overall... A corporate standpoint 2500 of my hard earned money good experiences with other users on Mercari, a fast marketplace! Names behind its platform, as many as you like, on Mercari, a fast growing marketplace for and! Paid in minutes to your debit card ) it will cost you $ 2, i not... Each person you deal with can lead to a buyer or seller had during a transaction to help sell! Great to use and the overall ease at which buying and selling online its always a good when. Bad reviews and ratings for those selling on Mercari are intended to be gone now pretty.

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