Using the term salesman rather than sales representative is an example of __________. C)Introducing a few final points you haven't made C)Nominal Communication apprehension (CA) is fear or anxiety experienced by a person due to actual or imagined communication with another person or persons. a. Defining Competence. A)concentrate on your nervousness One of her classmates congratulates her, to which Lisa responds, "It was just dumb luck. E)The information is not accurate. B)cohesiveness When we say that we create reality through communication, we mean: Which of the following statements is true about competence? B)Listening is an automatic and natural process. B)reduction ad absurdum C)pragmatic language In what circumstances does the behavior occur? B)self-serving bias D)The laughing in the distance After forming an initial opinion, we tend to interpret a person's behavior in ways that fit our expectations. D)value relational harmony and indirect expression Intercultural communication competence (ICC) is the ability to communicate effectively and appropriately in various cultural contexts. How do the statements compare? B)Competence According to the Johari Window, which window or area would this fall under? Communication competence refers to the knowledge of effective and appropriate communication patterns and the ability to use and adapt that knowledge in various contexts. True . For example, a salesperson who watches his customer's facial expression while describing a product is sending and receiving messages at the same time. A)ad hominem 4.1 Principles and Functions of Nonverbal Communication, 5.4 Listenable Messages and Effective Feedback, 6.1 Principles of Interpersonal Communication, 6.2 Conflict and Interpersonal Communication, 6.3 Emotions and Interpersonal Communication, 6.4 Self-Disclosure and Interpersonal Communication, 8.2 Exploring Specific Cultural Identities, 8.4 Intercultural Communication Competence, 9.2 Researching and Supporting Your Speech, 10.2 Delivery Methods and Practice Sessions, 12.1 Speaking in Personal and Civic Contexts, 14.1 Leadership and Small Group Communication, 14.3 Problem Solving and Decision Making in Groups, 15.1 Technological Advances: From the Printing Press to the iPhone, 15.2 Functions and Theories of Mass Communication, 16.3 New Media, the Self, and Relationships. A)Initiating C)Bill respects Joe. On the line provided, write the plural form of the noun below. A)First impressions are not useful and have little impact on the way we respond to people. E)evaluate the accuracy of the speaker's statement, reflect the underlying meaning of the speaker's remarks, Jamal announces to his wife, Sarah that he's decided to go on a trip with his friends to Las Vegas. She was also having trouble listening to her manager's direction. On the other hand, although there are numerous rules and norms associated with nonverbal communication, we rarely receive explicit instruction on how to do it. D)a statement of emphasis C)not listening D)Children of immigrants who are immersed in American culture and no longer identify with customs of their parents' homeland D)Equivocal C)Public speaking See Answer Question: 1.- B)Insensitive listener D)Communication Theory A)The open area 1.Arbitrary elements used to represent things, processes, ideas, or events in ways that make communication possible are called __________. d. We come to believe that the things we talk about are true. Which of the following would be the most effective supportive response in this situation? A)brainstorming Communication is a critical barrier to effective end-of-life care for CALD populations (Chiang et al . C)eliciting information hunger Then, a woman quietly sits next to you. One of her members, Jon, has started an exercise routine that involves lifting dumbbells while he runs on a treadmill. E)manipulators, The earliest means of human communication is __________. Sarah angrily replies, "If that's what you want to do, its fine by me." A)knowledge and ability The ________ fallacy is represented by a speaker who attempts to weaken an opponent's argument by attacking the person's integrity. Even if you are intelligent, prepared, and motivated, CA and public speaking anxiety can detract from your communication and lead others to perceive you in ways you did not intend. D)self-motivation B)"Why do you think they feel that way? Communication apprehension (CA) refers to fear or anxiety experienced by a person due to real or imagined communication with another person or persons. D)Shared activities Communication competence is needed in order to understand communication ethics, to develop cultural awareness, to use computer-mediated communication, and to think critically. d. Ollie has a great command of language. Competence obviously involves verbal and nonverbal elements, but it also applies to many situations and contexts. C)increasing audience comprehension C)A track coach ordering her team to run sprints Patrice is not aware that she is shifting, but her classmates are. C)perception Public speaking anxiety is a form of CA that more specifically focuses on anxiety about giving a public presentation. A)To deflect attention from your speech A)Either or B)banners Second, given the diversity of cultures through the United States, cultural competence is fluid. D)decreasing information hunger A)affect displays B)knowledge and attitude E)The grandchildren of immigrants who no longer identify with the customs and communication of their grandparents' homeland, Children of immigrants who are immersed in American culture while still identifying with customs of their parents' homeland, Individuals will be more likely to have positive intercultural attitudes and relationships if they __________. C)Grammatical tensions E)topic, Which of the following is an effective technique for concluding a speech? Credibility refers to the speaker's true character and competence, notmerely to the audience's perception of the speaker. A)Persuasion A)Climax A process whereby humans collectively create and regulate social reality. ", "It sounds like you aren't too keen on the idea of me going on this trip. Since we communicate in many different contexts, such as interpersonal, group, intercultural, and mediated, we will discuss more specific definitions of competence in later sections of the book. D)star network Practice is a speakers best friend. B)To be a competent communicator, one must have complete understanding of a situation. Bodie, G. D., A Racing Heart, Rattling Knees, and Ruminative Thoughts: Defining, Explaining, and Treating Public Speaking Anxiety, Communication Education 59, no. A)Width and breadth A)Avoiding eye contact C)Direct communication. Which of the following statements is true of an instrumental style of communication? The synthesis has identified four major themes (i) communication and health literacy; (ii) access to end-of-life services; (iii) cultural norms, traditions and rituals; and (iv) the cultural competence of healthcare workers, to be discussed. A)Determine the group's goals B)main points D)emotion A)fact You cant literally die of embarrassment. Audiences are forgiving and understanding. B)Cause-and-effect E)Selective listener, People who exhibit which of the following skills are more likely than others to be hired and promoted? D)She was having a problem with psychological noise. A)Team members obviously did not know what they were doing. By using this sort of mild self-depreciating humor to defuse a potentially unpleasant situation, you were exemplifying __________. B)credibility d. illustrates that our culture is more advanced than that of the !Kung. Lisa doesn't see herself as being very smart. b. . E)representative example. A)Pseudo listener This study utilized six focus groups to explore 49 early childhood teachers' perspectives and reported use of Pyramid Model practices to support young children's social emotional competence in the Republic of Georgia. C)a statement of preview Second, commit to using the knowledge you gain in this class to improve your communication and the communication of those around you. A)critical statement The first statement is more likely uses emotive language and the second is more likely a fact. Judy felt that her errors were due to unclear instructions and to her supervisor's failure to allow enough time to complete the task. Which of the following observations of nonverbal behavior would suggest to her that the culture there is polychronic? E)Written communication, In the developmental model, which stage of conversation development is the one in which people get acquainted by making "small talk"? C)definition b. Communication always requires complete understanding. D)visual aids For example, a student might say that it is common sense that conflict avoidance can lead to built-up tensions that eventually hurt an interpersonal relationship. E)concentrate on your performance, According to the textbook, which two components must a speaker consider when analyzing a speaking situation? A)correct B)Focus groups E)"We" statements. A)A fallacy A)Relative But you have to be prepared to put in the time to improve; for example, it takes effort to become a better listener or to give better feedback. Which of the following elements is essential in the introduction of an informative speech? C)currency At one point in the conversation she says: "My family doesn't understand me. A)Metacommunication Dress professionally to enhance confidence. a. Which model reflects the fact that we usually send and receive messages simultaneously? Judy's supervisor attributed the unsatisfactory result to Judy's failure to listen well or try hard enough. B)Democratic Based on the survey results of Vietnamese Linguistics and Literature teachers and students at 7 ethnic minority boarding secondary schools located in 7 different districts of Tra Vinh Province, Vietnam, we discovered that Khmer students' communicative competence is still below the national average. What is Communication? a. c. The discriminatory response of an organism to a stimulus. Do a communication self-assessment. B)Laissez-faire E)territorial distance, Momentary expressions that reflect an emotional state are called __________. This is an example of what type of problem solving? A)Hearing and listening are the same process. A)Writing D)actuation Public speaking anxiety is type of CA that produces physiological, cognitive, and behavioral reactions in people when faced with a real or imagined presentation (Bodie, 2010). D)To indicate where a cited work was published E)Manuscript, Which of the following delivery aspects would likely have the greatest impact on your facial expressions? What makes you think this? Vocal fry. In the question-and-answer period following his speech, Will responded: "If I understood your question correctly, you are asking how I interpret the legal battle. C)We learn communication competence from our successes and failures. Becoming a more mindful communicator has many benefits, including achieving communication goals, detecting deception, avoiding stereotypes, and reducing conflict. Select the most appropriate and effective medium for communicating. D)sexist language E)When Jane's mother asks her to clean her room, Jane calmly explains that she has a lot of homework to do and will try her best to clean her room tomorrow. C)Intensifying Julie is having a conversation with her mom. D)Laissez-faire E)Reliability, ________ is the process of motivating someone, through communication, to change a particular belief, attitude, or behavior. D)Racism Communication is done by the means of language. A)Who is involved? A)direct aggression C)Periodical Be open-minded about anothers point of view. The professor must be an easy grader." E)Authoritarian, Which group role reconciles disagreements and reduces tensions by giving group members a chance to explore their differences? An important client has requested that your agency come up with a new ad campaign for one of their most popular products. A common communication pitfall that is an obstacle on many students roads to communication competence is viewing communication as common sense.. False . You likely havent heard professors or university administrators use the term communication competence, but as we learn more about it in this section, I am sure you will see how communication competence can benefit you in many aspects of your life. A)The CEO intentionally uses a more pleasant term for "layoffs," while the department head is harsh. C)Forums B)consensus When we combine these terms, we get the following definition: communication competence refers to the knowledge of effective and appropriate communication patterns and the ability to use and adapt that knowledge in various contexts (Cooley & Roach, 1984). A)"Don't worry. E)Avoidance, Writing a firm letter to a harasser insisting that the behavior stop is an example of which of the following styles of conflict? To better understand this definition, lets break apart its components. E)Charisma, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, Edge Reading, Writing and Language: Level C, David W. Moore, Deborah Short, Michael W. Smith. Using your understanding of self-fulfilling prophecy, choose the scenario that best predicts how Jeff will handle this situation. What would be the most appropriate course of action for David to take at this moment? A)Aggression E)Order your points in the way that they will be easiest to understand and remember. D)Integrating stage Social variables such as status and power affect competence. Despite the fact that no guidelines for or definitions of competence will be applicable in all situations, the National Communication Association (NCA) has identified many aspects of competence related to communication. C)simple classification D)partnership The rewards of Joe's humor outweigh the cost of his quirkiness. B)Overly abstract Nonverbal immediacy B)vocal citations B)Seeking to influence others' lives in a worthwhile way. B)Deciding where a family should stop for dinner Which of the following would be best described as a passive-aggressive response? C)descriptive B)The children rollerblading E)David showed ineffective leadership as the project manager. C)A suspenseful narrative that could draw an audience's interest D)Passive aggression Everyone reading this book already has some experience with and knowledge about communication. According to Chomsky (1965), which of the following statements is true about competence? E)wave, A __________ pattern organizes a speech based on chronology. A)A plan with different consequences for each of several well-known groups D)should be large enough for your entire audience to see them E)paraphrasing, Which types of listeners only pay attention to messages for the purpose of collecting information to attack what you have to say? B)perception checking A)Lisa has low self-esteem. Cara, who will be here in an hour. or "Get it yourself!" D)Identify supporting and restraining forces C)Grandma has a limited vocabulary and has trouble hearing due to her age. You don't want him to have a poopy on the floor. A)cohesiveness B)Finishing the last sub point in your outline succinctly Therefore, a certain amount of tentativeness and mindful monitoring of a persons nonverbal and verbal communication can help us detect deception. C)assume he or she needs your assistance A)cultural identity Which of the following is an accurate statement about listening? D)The unknown area Question: Which statement about communication is true? Discuss communication apprehension and public speaking anxiety and employ strategies to manage them. D)Equivocal B)Breadth and depth E)Ad hominem, _________ is the first step in the basic structure of a persuasive speech. B)Describing the problem Out of the skills listed, which ones are you more competent in and less competent in? B)35 percent E)Our first impressions cause others to behave in ways that fit our expectations. C)should be visually interesting and as neat as possible B)ask Jon about the safety precautions he's taking To address the situation through dialogue, Tanya should __________. C)Problem-solution Discuss strategies for developing communication competence. As Ive noted before, this class builds on knowledge that you have already gained, through experience and observation as a person with many years of communication under your belt. The same symbol can have different . At the end of the semester you get a D. This result could be an example of __________. D)emphasize individual goals People from an uncertainty-accepting culture would be more likely to __________. We will learn more about speaking anxiety in Chapter 12 Public Speaking in Various Contexts. Communication competence is a trait that individuals either possess or lack. Robert N. Bostrom (Beverly Hills, CA: Sage, 1984), 25. David and his group are getting together today to work on their class project. Prepare, prepare, prepare! What's the problem?" Example 1. imbroglio imbroglios\underline{\text{\color{#c34632}imbroglios}}imbroglios. She says loudly and slowly in a sing-song voice: "Oh, Grammie, you're so cute. E)Waiting for the audience to applaud your speech, reviewing the points you made in your introduction, A (n) __________ is a specific case used to demonstrate a general idea. B)Holding hands E)Persuading someone for your own benefit. C)Ambushers A)self-fulfilling prophecy b. D)Presidential elections in the United States E)Facilitative, According to the textbook, which of these would be a good source of high-interest, up-to-date information? Respecting differences in verbal and nonverbal communication means the visitor must take the responsibility to research about the host culture and follow the host culture. Am I correct?" D)topic E)reinforcement, Which of the following options is an example of majority control in a group? Which of the following is an accurate statement about communication? Levels of communication competence include unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence. A)Audience and occasion Competence involves knowledge, motivation, and skills. The lack of face-to-face contact in online communication often causes ________, which may make it easy to respond aggressively, without considering the consequences. And that already puts you ahead of most people!. Explain each part of the definition of communication competence. D)Bill has a respect for Joe. After reviewing the contributions, though, it's clear that the project is not coming together. A)wheel network E)systematic problem solving, A group's collective striving for unanimity that discourages realistic appraisals of alternatives to its chosen decision is called __________. Question 3 options: Communication relies heavily on symbols like words, behaviors, and messages. D)Extemporaneous When you arrived you stated, "Sorry I am late, I'm a terrible navigator." D)recruit several other gym members to confront Jon In regards to competence, we all have areas where we are skilled and areas where we have deficiencies. True . E)She was having a problem with physical noise. In order to put that commonsense knowledge to competent use, we must have a more nuanced understanding of how conflict and interpersonal communication relate and know some conflict management strategies. A)distracting some listeners The content of talk must be true in order to count as communication. B)problem-solution What still needs to be answered to make the statement a behavioral description? There are multiple stages of competence that I challenge you to assess as you communicate in your daily life: unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence (Hargie, 2011). A)The dominant culture determines the overarching characteristics of a coculture. What's the matter?" A)Nonassertive C)dialogue E)sincere question. E)Self-introspection, Patrice is giving a speech in front of her class. E)Behavioral, Bill is talking to Ted when Ted interrupts him. Visualize success through positive thinking. A)Stating your personal opinion. E)The closed area, Communicators seek important but inherently incompatible goals throughout virtually all of their relationships. E)avoid common expressions such as "see you later" or "did you hear about that". b. C)distance B)must be appropriate to all the components of the speaking situation C)speaking notes The ability to communicate effectively is often included as a primary undergraduate learning goal along with other key skills like writing, critical thinking, and problem solving. Robert N. Bostrom (Beverly Hills, CA: Sage, 1984), 259. E)overgeneralization, The domain name of a website can give you valuable information about the website's __________. E)show a balance of task and social roles. B)Impoverished C)Deciding what to drink with dinner A)Credibility Which element in this scenario are you likely going to pay the most attention to? Audiences tend to listen more carefully during the __________ of a speech. A)a group of people who share the same language and nationality The CEO of a company tells her employees that "each department will be restructuring within the next 6 months." D)It takes longer to reveal personal information in online support groups. 4. B)assimilation B)The CEO is more emotionally responsible toward her employees, while the department head is harsh. D)Memorization I'd better let you go," because you want out of the conversation. B)certainty Rodrigo's family is interacting through a __________. Michael and Brooke are visiting France for the first time. Civic contexts? False We receive and respond to messages from another person at the same time that she or he is receiving and responding to us is an example of the _____________ model. After all, youve spent many years explicitly and implicitly learning to communicate. B)emblems In a social situation where one personsay, a supervisorhas more power than anotherfor example, his or her employeethen the supervisor is typically the one who sets the standard for competence. B)deception Some communication behaviors indicate that we are not communicating mindfully, such as withdrawing from a romantic partner or engaging in passive-aggressive behavior during a period of interpersonal conflict. A)Democratic D)pretend to understand when you have difficulty doing so B)The first sentence because it has shorter words and is clearer Developing communication competence can bring many rewards, but it also requires time and effort. E)Indirect communication. For example, we are explicitly taught the verbal codes we use to communicate. Which of the following categories of statements reflects the highest amount of speaker responsibility? C)self-fulfilling prophecy Initially, a person's motivation for communicating with people from other .