Copyright Vacation Home Help 2022. However, please be informed that we may not be able to grant your request if we have a same-day check-in. Short Term Rental Insurance Companies: Which Ones Do and Dont Provide Coverage. I ask all guests to make sure their trash has been deposited in this can. Good morning Guest, Thank you for staying with us at our Airbnb. Be sure to give them parking instructions in your Airbnb welcome letter - and repeat them in your house manual, too. Please take extra care of your keys. Enter instructions, features you want to highlight, and recommendations for guests under House Manual. The limitation of Airbnb's scheduled messaging feature is that it only offers three trigger events: booking confirmed, check-in, and checkout. In the past few years, weve really enjoyed renting it out to travelers like yourself. While this is something that your guests could definitely look up themselves, giving them some insider tips on local transport is a nice gesture. 2. Enter your correct address and pin location. You are most welcome to return anytime and send your friends!Thanks so much again! We also ask them to leave any criticism in the private comments section to host. Secondly, while your Airbnb house rules appear on the listing page so guests can review them before they request a reservation, your Airbnb house manual does not show up on the listing page. Hosts who place numerous expectations on guests to clean often do so because of the requirements of their particular cleaning teams. They are, after all, on vacation; they usually expect some sort of special treatment. Alternatively, host can always send guest the link to the self check in instructions. You can also add some useful information like directions to nearby grocery stores. But before we talk about the how, lets talk about the when. Timing is everything when it comes to sending out your check-out instructions. Just follow these steps: Once you do this, Airbnb will have all the information they need to send guests your house manual. Sending checkout instructions on other vacation rental listing sites is simple. 7. We are short-term rental advocates and host educators. When in doubt, always put yourself in your guests shoes and ask: What would I want my Airbnb host to do? Most people dont mind getting instructions in advance. But there is nothing worse than opening your fridge to find gross, moldy food from previous guests. Safe travels home. Failing to provide instructions, however, is often a missed opportunity for hosts because the guest will probably expect them since most hosts provide them and may feel anxious if they arent forthcoming. (function(d,u,ac,a){var s=d.createElement('script');s.type='text/javascript';s.src='https://c7168d.lodgify.com/app/js/api.min.js';s.async=true;s.dataset.user=u;s.dataset.campaign=ac;s.dataset.api=a;d.getElementsByTagName('head')[0].appendChild(s);})(document,29132,'kpqc9yztosp5wn0t1gkj','a7168b'); Your email address will not be published. Its like the backcountry saying pack it in, pack it out meaning, if you brought it with you, take it with you. AirHost Academy is not affiliated with Airbnb or any of its underlying companies in any way. My Airbnb Reviews are Not Showing: Heres What You Do, [How to Become an Airbnb Co-Host]: 7 Common Questions Answered, What Are the Airbnb Co-Host Fees: The Truth About Co-Hosts, What Happens if Your Airbnb Gets Robbed: Protect Yourself from Theft, Vetting Airbnb Guests: Use This Questionnaire to Screen Your Guests, What Happens if An Airbnb Guest Steals? Improve Your Airbnb Profile for More Guests. You should have already communicated where the lockbox will be through a program like AirGMS. What should you include in your Airbnb checkout instructions? What Happens if an Airbnb Guest Doesnt Leave? You can pay your fare in cash to the driver or download the Transit GO Ticket app on your smartphone and pay with your credit or debit card. Our favorite restaurants in Downtown Seattle are The Pink Door for Italian meals and Matts in the Market for seafood. Your email address will not be published. Please make sure the dishwasher is full before turning it on. 10. Sample House Rules for Guests to Get You Started The list goes on and on, but if this is your first listing, here are some simple rules to get you started. Disclaimer:Lodgify is an Airbnb Preferred Software Partner. Buildium Essential Vs. Growth Vs. Professional: Which Plan is the Best? It can save you lots of time because you wont have to keep reiterating information and answering the same questions over and over again. How AI like ChatGPT can save you 25+ hours as an Airbnb Host with Bart Sobies from ibooked.online. How Much Does Airbnb Photography Cost? At the top of the list is my established check-out time. On the other hand, its reasonable to ask a little more of your guests if your cleaning fee is on the lower side. You should keep in mind how much you are charging as a cleaning fee and if what youre asking of your guests in the checkout instructions lines up with that price. Check-in with your guest. directly from John. If there is anything not up to your standards in terms of cleanliness, amenities, or anything else, please reach out and give me a chance to make things right. Others provide a space for guests to leave their bags for a few hours while they explore the city. Post includes essential information for guests. Lock front and rear doors. We would be greatful if you would leave us a review. A detailed and well-thought-out Airbnb house manual is crucial for guests to feel at home. Please let me know if you have any questions. The coffee machine is easier to use than it looks: just follow the instructions on the side. Sample Airbnb Check-Out Instructions Checkout Procedures: Checkout time is 11 a.m. Common cleaning requests that are not overly burdensome include placing all used towels on the bathroom floor or in the tub and leaving the rental as they found it (items returned to their places). This place is very special to us. Some Tips for Troubleshooting, 13 Common Airbnb Host Calendar Problems: Heres the Fix, Airbnb Profile Picture Wont Change: How to Change Profile Picture, How to Delete Messages on Airbnb: A Step-by-Step Guide, Your Airbnb Reservation Couldnt Be Completed? Start from where . Remind guests to close and lock all windows and doors and point out any windows or doors that may be easy to forget like in lofts or on patios. Airbnb checkout instructions are essential for a few different reasons. Lodgifys automation tools allow you to set up automated email messages to be sent to your guest across all listing platforms. Template #1 . Checkout is at [time]. Our Waivo Review: Next Level Security Deposit for Your Airbnb? Choose the listing you want to add the house manual to and click Manage listing. Setting expectations with an accurate location. For example, heres a sample that you can emulate to create perfect Airbnb check-out instructions: Before you go, we have a few things we ask you to do: 1. I tell guests the cleaner will arrive at 11:00 AM to prepare the apartment for the next guests, so they understand why its important to leave on time, says Superhost Joh in San Francisco. Late checkouts can interfere with your next reservation, especially if you have a cleaner scheduled or back-to-back bookings. Lets talk about it. Below, youll find a full Airbnb house manual template to use at your own discretion. Once youre done with the design, you can save your welcome book as a PDF and print it out, or send it to your guests in an email. You can also ask guests to set the thermostat back to a specific temperature. Sample Airbnb Check-out Instructions You want to keep your check-out instructions short and to the point, so simply create a short checklist of items that you require guests to do before they check out. Please be sure you have turned off [electrical and gas items]. We would like to go over a few check out instructions before your departure today. Check-in instructions: Here, include all relevant details and steps guests needed to gain access to your property. Click here. Expectations must be set, so they can be exceeded. Some dont provide them at all or limit them to something like Thanks for staying. Most importantly, make yourselves at home and have a blast! This is the last step guests will need to take before they leave your property. Whether guests need to leave the keys in a lockbox, at a local coffee shop or do a traditional handoff with someone on your team, dont leave them guessing as to what to do with the keys. Ask for AirBnB Reviews, don't be shy! Free House Manual Template Plus Some Extra Goodies Free Download #1 - Leave a nice Welcome Note I find it is best to start with a welcome note. Follow these suggestions to provide a convenient and stress-free arrival. Thanks again for staying at our Airbnb! Be sure you have an established location listed for your guests to take their trash at the end of their stay. Housekeeping must begin on schedule in order to prepare for the next guests. After all, its not a hotel; theres a reason you get better prices. It also keeps the house smelling fresh. Looking forward gives you an out in case you are not able to give them a great review. The Airbnb Host Has No Reviews: Should I Be Concerned? When it comes time for guests to say goodbye, its reasonable to ask them to leave your place safe and secure. 11+ Must Haves in Your Airbnb Vacation Rental Cleaning Checklist, Location of first aid and fire extinguisher as well as best exit to use emergency, Trash day and instructions to take out trash, Instructions for TV / Netflix / Hulu / Cable. I use a program called AirGMS to send out this list automatically upon the arrival of each guest. I was hoping I could ask you to possibly leave me a review, if you feel I deserved it. Having your guests load and start the dishwasher takes one thing off the list for your cleaning service to do and may result in you being charged less. This includes things like: Guests dont expect to be responsible for cleaning tasks, though they shouldnt leave your place in a state that requires excessive or deep cleaning, as per ground rules for guests. Hopefully, these sample Airbnb checkout instructions will allow you to get what you want. Lock all doors around the house Check which lights should be left on (you should indicate this in your instructions too) Set the alarm and lock the front door and gate. You can have your guests leave their wet towels in whatever spot you would like to designate. 2. South Main Street tends to fill up quickly in the evenings, so be sure to check Jackson Street or the narrower streets surrounding the park. Wheelhouse Airbnb Review: Worth the Price for Your Vacation Rental? 5. I hope you have settled in alright and that you are enjoying your stay. Guests need to be able to find your place easily. The Best Bedding Sets for Airbnb: Luxurious Options for Your Vacation Rental, The Best Carbon Monoxide Detectors for Hosts, The 6 Best Schlage Smart Locks for Airbnb, Hostaway Vs. Uplisting (2023): Suprising Results. Rankbreeze Vs. Pricelabs: Heres the Clear Winner, Rankbreeze and VRBO: Heres How They Integrate, Mashvisor Basic Vs. Professional Vs. In-Depth Beyond Pricing Review (2023): Best Pricing Tool for Hosts? Airbnb FoodShould Hosts Provide Food For Guests? Other people, however, have no problem asking their guests to put in a little bit more elbow grease. This post, including any claims or statements within, is solely from Lodgify and is not endorsed by, directly affiliated with, authorized, or sponsored by Airbnb in any way. How Many Views on Airbnb: Whats Your Listings Count? Please come back soon! Where do you draw the line between tasks that you consider to be your responsibility and tasks that you require your guests to do before they leave? : Heres What You Do, Why Wont Airbnb Let Me Book? Reply. This makes for less work for my cleaning service and a smaller bill for me. 9. However, if youd like to venture a bit farther and climb the Space Needle or go for a stroll in Lake Union Park, we recommend using the local public transport system instead of driving. We cannot stress the importance of making your Airbnb house rules prominent enough. Airbnb Guests with No Reviews: Should You Accept or Decline? Airbnb Checkout Instructions: What to Include? Finally, you can use our free downloadable checkout instructions template to leave a letter for guests. I hope you will consider a positive review for your stay. I usually do this three days before check-in. Create your manual once, and you won't have to rewrite or resend emails for every bookinga major timesaver. Yes, sign me up for John's free email newsletter. Capsules are in the cupboard above. To avoid confusion, include this info in your house manual and send a scheduled message the day before checkout with checkout time and any instructions. It might happen that over time you want to modify your list based on your hosting experience. The checkout message is a key opportunity to ask for feedback and even to ask for a positive review. Keep the rules simple and don't over complicate them. A host we know takes this approach with washing dishes (Washing dishes is not required but appreciated) and finds the vast majority of guests do wash dishes. House manuals are essential for providing guests with the information they need for a smooth and enjoyable stay. This post is for hosts looking for a pre-written AirBnB template to welcome guests by having a smooth check-in. If guests are not checked out by 11:00, they will be charged a $50.00 late check-out fee. 19+ Vacation Rental & Airbnb Hosting Tips, 13 Reasons Youre Not Getting Any Bookings on Airbnb, 19+ Amazing Airbnb Hosting Tips & Advice to Boost Your Income, How To Add Value To Your Airbnb: 11 Valuable Tips For Hosts, 21 Critical Airbnb House Rules Examples (& Templates) for Hosts, Airbnb House Rules Violations: What to Do If Your Guest Breaks Your Rules, Airbnb Party Rules [2023]: Protect Your Vacation Rental, Heres How to Deal with Loud Airbnb Guests: Tips for Hosts, Airbnb and Washing Dishes: Rules for Hosts, 21 Super Important Vacation Rental House Rules for Hosts [2023], How Do I Contact Airbnb by Phone? Not every host considers checkout instructions important. Dont miss out on the opportunity to serve your guests, your cleaners, and yourself by providing an informative and appreciative set of checkout instructions to your guests. To avoid changes in your schedule, you need to remind guests of check-in and check-out times as often as possible. Thanks again. TouchStay lets you send a link to your guests so they can access your house manual, and YourWelcome comes with a tablet to keep in your rental. The Airbnb guidelines clearly state that they want you to be specific. Text XXX to (Your Phone Number) as you are leaving. Close and lock all windows. 9. This way, you let your guests know that youre ultimately looking out for them, in the end. Just a quick reminder tomorrow is check-out day [Insert Date Here]. Hostaway VS iGMS (2023): How do these Property Management Software Programs Stack Up? AirHost Academy is a participant in affiliate marketing programs, such as the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. (Free Template). Because, when people are on vacation, they might not be keeping close track of what day it is. Alternatively, you can skip the design process and add your house manual to an app like TouchStay or YourWelcome. I instruct all guests to leave the thermostat on 70 degrees. Host opinions vary widely on what to include in checkout instructions. If you want, you can offer your guests a late check-out for free (if your schedule allows), or look at it as an upselling opportunity and charge extra for it. Provide the check-out instructions the morning of their departure: Thank you so much for staying with us, your scheduled check-out time is 11:00 am. Rentalrecon.com is NOT officially supported by Airbnb.com, or any of its subsidiaries, in any official manner or under any circumstances. The next guests coming in should have the shelves free for their own groceries and should not be subject to any unforeseen odors from the refrigerator. Its so simple, its easy for it to slip guests minds! Finally, I ask my guests to leave an Airbnb review for me. In addition to the verbiage in the sample below, variations include: A 5-star rating means a lot to me and goes a long way toward my small-business success., Positive guest reviews help our small business thrive! The purpose of this message is to prompt guests to check their check-in guide, which only shows up before 72 hours of check-in. Try Lodgify free for 7 days. Believe it or not, it was our first home when we moved in together in Seattle! So whenever you arrive, you can let yourselves in and make yourselves at home (: I've outlined some basic details below that should come in handy during your stay. : 11 Great Options, Airbnb Guidebook Examples and Templates for Hosts, The Best Dcor for Airbnb: Awesome Design Ideas for Hosts. Basically, anything the guests need to do themselves before leaving the property. This is something you would mention in your Airbnb House Rules and again in the checkout instructions. By leaving clear checkout instructions, you let your guests know what you expect from them, and there is no room for misunderstanding. 2. 2023 RSD Ventures LLC. See the Airbnb press release regarding these changes. Here are the Benefits and Tools for Hosts. Start your free trial today! Sample check-out-instruction message using this approach: Airbnb Checkout Instructions Template. As noted above, this is another area in which host opinions are divided. Some Hosts offer to help arrange airport transportation on the day of checkout. Leaving checkout instructions shows your guests that you care about your vacation rental property and providing the best possible service to your guests. In todays day and age, many hosts are turning to digital lock options for exactly this reason. You should also put your contact information somewhere on the list, so your guests can contact you with any questions they might have. Check out our article on check-out time instructions here. Thank the guest, using 5-star verbiage. Example: Thank you for choosing [name of property] for your 5-star stay. This language will get guests thinking in those terms. Check-in is from 2:00 pm and check-out is until 10:00 am. While its unlikely that your guests will need to contact emergency services during their stay, things can go wrong anytime. Do Airbnb Prices Go Down Closer to Date? Here are the Rules, How Old to Rent an Airbnb? You were a delight to host. This is an important security step that many hosts miss. In preparation for your check-out tomorrow, here are some check-out instructions below: 1. Should you encounter any sort of emergency during your stay, please contact the local authorities immediately. This is especially important when you receive back-to-back bookings. Hope you have an awesome stay! I find its best to have information in 3 spots so guests hopefully see one of them! These are: 1. Oftentimes guests will stop at a local grocery store or travel with snacks they want to keep in the kitchen. Sign up for our mailing list and get Superhost tools to improve your Airbnb business. Airbnb allows you to formulate your check-in instructions ahead of time, and I send them as a link in the message. What do you think? Be sure guests arent staying past the set checkout time by outlining it in your Airbnb checkout procedure. Heres How Much, The Best Fire Pits for Airbnb: Elegant Options for Hosts. Please ensure everyone is out on time. Use this message: I hope you had amazing stay in [Insert City Here]. Remind your guests to close and lock all the windowsspecifically any that theyve opened. We recommend only asking your guests to do what is necessary to prevent damage to the property or major inconveniences for your cleaning team. Best wishes and we hope youll come back soon! Some hosts like beds stripped, while others prefer beds left unmade so they can be checked for stains and rips. RSD Ventures LLC/rentalrecon.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Airbnb allows you to create scheduled messages and send them to guests automatically which you can set up for the night before or morning of their checkout. Lost keys incur a replacement fee of $50. When you have your property listed on multiple different sites at once it is a pain to remember to keep every listing consistent and send automated messages for each site. Airbnb Insurance Provider: Top 5 Options For Hosts. What Cleaning Expectations Should You Have for Guests? Wed appreciate a message when you leave so cleaning can begin. Its much easier and more effective to simply ask for a positive or even 5-star review. The undertone of the checkout instructions should be leave it better than you found it. We like to think all guests mean well but its better to communicate your expectations upfront than leave it up to chance. If there are any small stains on the mattress protector we dont guests to notice these issues prior to leaving their review. Its a great spot to discover the city from. In your Airbnb checkout rules, remind guests to turn off all the lights in every room and mention any other electronic devices that should be switched off like the TV. Just a quick note to let you know, I strive for 5-star service. The views and opinions on this site are our own only. If you have any more questions before your check-in time, just let me know. The day of check-in is a big day! Here youll find a line that says Guest resources. Completing the list just about guarantees a 5-star review from us!. When in doubt, always listen to the official Airbnb site. If youre tempted to sidestep this part of the process, think again. The 7 Best Airbnb Cleaning Service Options For Hosts, Airbnb Checkout Instructions: 9 Must-Have Requirements For Guests, Airbnb Checkout Etiquette: 7 Tips Respectful Guests Follow. As Airbnb deeply penalizes hosts for anything less than a 5-star review, wed appreciate that consideration when reviewing. A physical key can quickly turn into one more thing you have to worry about. This template covers a lot of territory and may be more than you need. Automating checkout instructions with vacation rental software, Download our free Airbnb checkout instructions template. Here a few little details to help with your arrival: [Explain details like netflix password, cable, internet speed, things to know about your house, etc]. Related: Top Locks to Use in Vacation Rentals. The fire extinguisher is right next to the front door. Starting the dishwasher is an easy task for them to complete and will also help contain odor. An orderly place is comfortable for guests and manageable for cleaners. It can also help you hold your guests accountable if they break any of your rules. Enforcing a checkout time gives your housecleaner enough time to take care of everything before your next guests arrive. May not be keeping close track of what day it is to chance: just these! Little bit more elbow grease enough time to take care of everything your... Schedule, you let your guests and a smaller bill for me you won & # ;... Up to chance finally, I strive for 5-star service the rules how! Complicate them guests minds always listen to the front Door others provide a convenient and stress-free arrival you in... You are most welcome to return anytime and send your friends! Thanks so much again review! What day it is a letter for guests under house manual your vacation rental Software Download! To say goodbye, its not a hotel ; theres a reason you better... To say goodbye, its reasonable to ask them to something like for. 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